Milton-Freewater, Oregon

The city of Milton-Freewater has been using Xpress Bill Pay for just over one year now. We have been very pleased with how easily it has integrated with our financial software. Being somewhat of a retirement community, we have been amazed at how many of our customers use the online features. It has been a nice addition to our customer service to be able to offer this to customers who are past due and call us from work in a panic asking us what they can do to prevent their service from being disconnected.

Xpress Bill Pay¹s customer service has been quick and efficient. They have nearly always resolved what few problems we have had, while still on the phone with them. Their ability to customize the utility bill that the customer sees online to look almost exactly like the bill we mail them is also a very nice plus.

All we can say is, Why didn't we do this sooner?

Luke Billings
Accounting Supervisor
City of Milton-Freewater

The City of Rexburg, Idaho

The City of Rexburg researched many companies to provide online bill payment services.  We found that Xpress Bill Pay provided the best service with the most features including a user friendly interface that is completely integrated with our municipal software application.  The set up was easy for the city, after only a few calls, the entire system was ready for testing.  The customers interface is intuitive and easy to use with the online bill looking exactly like the bill we mail to them.

The administrative interface we use in the city lets us easily manage all our customers, not only can we take online payments, but we can also take payments at the counter, by phone or easily set up our customers for automatic payments.

Xpress Bill Pay does everything we need in an online bill payment system and they are the most cost effective system we found.

Deborah Lovejoy
Utility Billing Clerk
City of Rexburg